What is ServiceNow?


Ever heard of ServiceNow? It’s more than just tech talk!It’s a revolution in the cloud-based platform world.

At its core, ServiceNow is like the Swiss Army knife for modern businesses, offering a suite of digital workflow solutions that are as versatile as they are efficient. Seamlessly, single handedly as a platform, it brought IT services, operations, and business management under one harmonious umbrella. That’s ServiceNow for you, and how powerful it is.

It steps into the spotlight primarily in three arenas:

  1. IT Service Management (ITSM). Streamlines ticketing processes, faster resolution times, and helps provide an overall smoother IT support experience.
  2. IT Operations Management (IOTM). Ensures smooth IT operations with a proactive approach that predicts and prevents issues before they become full-blown problems.
  3. Business management. offers tools that help break down silos, improve decision-making, and enhance overall business processes.

Benefits of ServiceNow for businesses


Are you wondering “Why ServiceNow”? It’s not just another platform! It’s a powerhouse transforming businesses left, right, and center. Here’s the scoop on why ServiceNow stands out in the digital cloud jungle:



It can reinvent and automate repetitive tasks, saving time, and increasing efficiency.


ServiceNow integrates seamlessly with a wide range of tools and platforms and simplifies operations by unifying different applications under one digital roof.


ServiceNow is designed to adapt and scale according to the size and evolving needs of your business, be it a startup or a large enterprise.


ServiceNow is user-friendly, requires minimal technical expertise, and focuses on providing a smooth user experience.

Real-world application

ServiceNow is instrumental in streamlining IT processes and revolutionizing customer service.

ServiceNow application scenarios

But don’t just take our word for it. Let’s peek at the real world.

IT Service Management (ITSM)

A client in the university medtech niche needed to differentiate between academic and health requirements while enabling seamless transfer of requests between the two. With ServiceNow, today they function on a custom-built healthcare-specific application, along with enhanced event management, leading to improved productivity and cost savings. Now, the academic and health domains are completely separate, while fostering communication and collaboration.

Human Resources (HR)

When using ServiceNow in the HR industry one thing is certain — a 30% decrease in HR inquiry response times and a more streamlined onboarding experience for new hires. With ServiceNow, it’s like having an HR assistant who never sleeps, constantly working to make life easier for your employees and HR staff!

Customer service

Raymond Corporation, a global provider of material handling products and intralogistics solutions, aims to optimize warehouse operations and deliver actionable insights. They were struggling with their IT helpdesk and customer service system to support technicians across North America, with the previous system being manual and lacking necessary reporting capabilities. Using ServiceNow, a new customer service management tool was implemented with self-service options, driving fulfillment through workflow automation, and providing useful dashboards and reports. It produced greater agent visibility, intelligent routing, quicker resolution times, and the ability to manage SLAs more effectively.

Security operations

A well-known SaaS company and agency faced significant cybersecurity challenges with increasing cyber threats, manual security processes, and a lack of a centralized platform for collaboration among security teams. It was a living cybersecurity hell. After incorporating ServiceNow into their development pipeline, hell turned into a security heaven. It brought enhanced incident response, improved threat visibility, streamlined collaboration, and actionable insights for data-driven decision-making, significantly boosting their cybersecurity operations.

ServiceNow development – How we excel at it

Our approach to ServiceNow development isn’t just about technical know-how. That’s boring and we don’t like that. Rather, it’s a blend of methodology, client focus, innovation, quality, and timely delivery.

The Code Power methodology

We combine agile practices with our in-depth ServiceNow expertise, ensuring flexibility and responsiveness throughout the development process.

Client-Centric approach

Your vision drives our solutions. We tailor ServiceNow to align precisely with your specific needs and goals, providing solutions that truly resonate with your business objectives.

Focus on innovation

We’re constantly on the lookout for new features and capabilities within ServiceNow, integrating cutting-edge solutions to keep you ahead of the curve and the competition.

Quality assurance

Quality assurance. Our commitment to quality is unwavering. Rigorous testing ensures the reliability and performance of our ServiceNow solutions, assuring they stand the test of time.

Commitment to delivery

We respect your time. Adhering strictly to project timelines, we guarantee not just the success of your project but its timely completion as well.

Our expert ServiceNow services

At Code Power, we’re not just offering ServiceNow solutions. We’re crafting platform excellence! Our suite of ServiceNow services is designed to meet the unique needs of your business, guaranteeing you’re not just keeping up, but you’re setting the pace.

Custom ServiceNow application development

Every business is unique, and so are our solutions. We tailor ServiceNow applications to fit your specific business requirements, transforming your vision into a digital reality.

ServiceNow integration

We seamlessly connect ServiceNow with your existing business tools and platforms. It’s about creating a unified, efficient ecosystem that works in harmony.

Workflow automation and optimization

Efficiency is key, and we achieve it through automation. Our solutions enhance your operational efficiency by automating and optimizing workflows, turning complex processes into streamlined operations.

ServiceNow consulting and strategy

Navigating the ServiceNow landscape is extremely difficult for beginners, but not with our expert guidance! We provide strategic consulting, helping you leverage ServiceNow to its fullest potential.

Continuous support and maintenance

Our relationship doesn’t end with deployment. We ensure your ServiceNow applications run smoothly with ongoing support and maintenance, keeping them up-to-date and in top shape.

Choosing us for your ServiceNow journey

Choosing us for your ServiceNow journey means partnering with a leader in digital transformation. Here’s why we’re a cut above the rest:

Our proven expertise

Our portfolio is a testament to our success. With numerous successful projects under our belt and glowing testimonials from satisfied clients, our expertise in ServiceNow development is unmatched.

Cross-Industry experience

Our versatility shines through our work across various sectors. We understand the unique challenges and opportunities in each industry, allowing us to tailor solutions that perfectly fit your sector’s needs.

Dedicated team

Our ServiceNow developers are not just skilled. They’re passionate ServiceNow craftsmen. They bring dedication and expertise to each project, ensuring that every solution is crafted with precision and care.

Ongoing support and evolution

Our commitment to you doesn’t end with deployment. We believe in fostering long-term relationships, providing ongoing support and continuously evolving our solutions to meet your changing needs.

We power the world's most ambitious companies

ServiceNow – Your journey to operational efficiency starts now!

Whether you’re just starting on your digital transformation journey or looking to enhance your existing ServiceNow platform, our team is ready to bring its expertise, innovation, and commitment to your project.