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Blending Outsourced and In-House teams

In today's world, it's key to properly coordinate outsourced and in-house teams to reap the outsourcing benefits. But doing so can be tricky. That's why we've come up with this brief how-to guide to help you bridge the gap between your in-house and outsourced teams.
Daniel Zacharias

Jovana Stankovic

September 19, 2023

Have you ever tried to do something seemingly impossible, like juggling watermelons while riding a unicycle? Maybe you have, maybe you haven’t. But you surely can understand what that feels like, even if you haven’t tried it before.

Well, mixing outsourced with in-house work can often feel the same. Fortunately, there is an easy way out of this dilemma. 

Let me show you how you can make your life simpler!

The ABCs of Making Smart Outsourcing Decisions

When pondering outsourcing decisions for their company, many of them are left wondering — why bother?

When done right, outsourcing offers so much more than just saving money. You have access to specialized skills which would otherwise require big investments if you were to hire that talent internally. Think of it as hiring a master chef instead of trying to cook gourmet cuisine yourself.

What’s the result?

By prioritizing your core strengths, you ensure that your business continues to excel in its areas of expertise. However, it’s important to recognize that there are tasks that may not align with your vision and strategy or require specialized skills. In these cases, it’s wise to delegate these tasks to those who are better equipped to handle them. By doing so, you free up your time and resources to focus on what truly matters for the growth of your business.

FUN FACT: An astonishing 78% of companies around the world are finding success with outsourcing. It’s not just about saving money — it also means adding value to your business!

Get talking: Keeping your teams connected

Think of it like a relay race. Right as you’re getting ready to pass off the baton, your teammate has completely lost focus and isn’t paying attention. Nobody wants that kind of lapse in communication happening between their internal team members or outsourced teams, so having regular check-ins is essential for keeping everyone up-to-date and on track with each other.

It’s those types of moments where you get refueled and reset. Whether it’s catching up over coffee every week or having a video call twice a month, these meetings make sure everyone is on the same page.

Before getting started, it’s also essential to establish some rules — like giving someone directions with both a destination and a map. Specify what needs to be done and when exactly.

This kind of transparency not only helps shape success but also avoids any confusion down the line resulting in those awkward “Wait, what was that?” type moments.

Tech-driven teamwork: Tools for seamless integration

In today’s tech-driven world, it’s essential to have the right tools for coordinating in-house and outsourced teams. Collaboration platforms like Slack, Trello, and Zoom allow dispersed groups to communicate effectively and stay up-to-date.

But let us not end there!

In the grand orchestra of cooperation, shared resources carry a key job. Google Docs and Confluence are intelligent stages where thoughts become a reality in real time. They help clients to take gathering minutes, offer task designs, and get input while guaranteeing that all voices are heard and progressions are followed up on.

Overcoming barriers: Acknowledging social and time contrasts

When trying to discover an agreement between re-appropriated work and work done inside the organization, recognizing and regarding social intricacies is vital. It’s important to be aware of any potential issues which might emerge because of cultural or even temporal differences. For example, consider how working hours may overlap due to team members living in different regions with varying lifestyles.

Here’s the key how to avoid that and do it the right way:

Grasping cultural nuances 

Just like each spice makes a dish taste special, every culture brings its unique elements into the global stew. From Spain’s afternoon siestas to Japan’s polite bows — there’s so much variety out there!

To navigate this cultural kaleidoscope effectively:

  • Recognize the differences — Be aware of the various customs and traditions that each culture upholds.
  • Embrace wholeheartedly — Instead of resisting or overlooking these quirks, welcome them with an open mind and heart.
  • Incorporate in strategies — Ensure that these cultural nuances are integrated into your communication and collaboration approaches, fostering a more inclusive and harmonious environment.

Synchronizing across time zones

Navigating through time zones can feel like attempting a synchronized dance when each dancer hears a different beat. Trust me, it’s a delicate balance, but with the right steps, everyone can move in harmony.

Here’s how:

  • Spot the overlaps — Pinpoint those golden hours where team members from different parts of the world are both awake and active.
  • Optimize meeting times — Ensure that discussions and collaborations are scheduled within these overlapping windows to maximize participation.
  • Leverage asynchronous tools — For times when real-time interaction isn’t feasible, use platforms that support asynchronous communication, ensuring the dance continues, even if not all dancers are on the floor at the same time.

From rookie to pro: Training for outsourced success

Bringing an outsourced team into your organization is like fitting a new part in the engine – it fits, but you’ll need some adjustments if you want optimal performance. 

What I often notice is that companies don’t spend enough time fine-tuning with their outsourced teams. It’s not just about giving them a corporate manual and expecting wonders! Snuggling your outsider group up in the spirit of the company matters here.

Digging deep into a company’s values, setting attainable goals, and understanding processes are essential to success. It’s like building your dream car — it isn’t just about having the right components but taking care of them with love.

Have you created a feedback loop?

Just as Rome wasn’t built in one day, integrating teams takes time too. That’s why continuous, effective feedback plays such an important role! Through this process, you can determine what works well and address any issues so that output meets elite team standards.

Balancing outsourced & in-house teams: A synergetic wrap-up 

At first glance, the relationships between outsourced and in-house teams might seem complicated. However, when equipped with the right tools, tactics, and ingenuity, it becomes quite effortless. Instead of picturing the chaos of juggling watermelons on unicycles, imagine a synergic duo gliding effortlessly in a harmonious waltz of collaboration!

At its core, it’s about fostering understanding, ensuring clear communication, and embracing diverse cultures between your outsourced and in-house teams.

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